I have not received a verification email for MyVideoly, what can I do?

In case you have not received your verification email and are unable to log into MyVideoly, first check the common reasons for not receiving the email:

  • Refresh your mail client - occasionally you have to manually refresh your browser/mail client in order for new emails to appear.
  • Spam or junk folder - verification emails may be mistaken as spam by your mail client. Your ISP or corporate domain may be configured to deliver commercial mail to this folder by default. 
  • Promotions, social and other tabs - be sure to check the different tabs of your mail client. For example, Gmail automatically sorts emails into different tabs such as social, forums, promotions, etc.
  • Add support@videoly.co to your email contact list. That way, all messages from this address will be placed into your main inbox.

If none of the above work, please reach out to our team at support@videoly.co . We're glad to help :) 

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