FAQ

Here are some of the most frequent queries from our partners.

• How does Videoly curate videos?

  Learn more about how we find relevant videos for your products
• Managing video content: adding, disabling and pausing videos
• Multi-add tool: Adding videos to multiple products

  MyVideoly’s multi-add tool makes adding videos to multiple products easy.
• How long does it take for videos to appear next to my products?

  Find out more about how products enter our database and are paired with videos
• Adding manually embedded videos to the widget

  Learn more about our Grab and Hide feature and how this avoids broken links of embedded product videos
• I can’t find a product in MyVideoly -- why?

  Here is an easy two-click solution.
• Will I see broken YouTube links in the widget?

  Say goodbye to those grey broken-link boxes on your product pages
• What is Videoly for Brands?

  Discover how Videoly brings brands and retailers together
• Can I prioritise specific video content?
• The widget and page loading time
• How do I disable a video on a product?
• How do I change the order of videos as they appear on site?

  Easily change the order of videos as they appear on your site
• How do I add videos to a product?
• Why is my manually added video not showing?

  Learn more about embeddability of manually added videos
• Simplified billing with Stripe

  Paperless, effortless and easy billing in MyVideoly
• How can I add Videoly to new domains?

  Find out more about using our solution across all of your online stores
• Do you only support YouTube videos?

  Find out about supported formats
• What do the symbols in video thumbnails mean?
• Filter for user-generated or brand videos
• What may affect the watch rate?
• I've not received a verification email for MyVideoly, what can I do?